Unit 4/167 Prospect Hwy, Seven Hills NSW 2147
customerservice@ness.com.au

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If you can not activate your SIM:

Should your details not match the device details or there's another issue, please enter all the details below and we will email you back with a response as soon as the issue has been resolved.

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Sim Conditions:

Any device other than a Mezzo or Mezzo Guardian a retail payment (PayPal) will be charged at $7.90 per month.

This includes the calls to a control room (ContactID) and SMS to mobile numbers. There are no additional payments.

Normally there are very few calls or SMS made to a control room. We do monitor our sim cards and if we detect abnormal or hijack on the sim card, we will email and advise you in case you don’t know the system has an error so you can fix the issue. More details on our Sim Conditions of Use.

If you also choose a panel that includes our sim cards, then the panel will be locked to that sim card and you won’t be able to use your own.

If you like to use your own sim card, then you need to purchase the unlocked version of the panel and you can use your own sim card. (xCel panels without sim are the unlocked panels)


Possible browser issues:

There are some instances where you may have some issues with the browser. Please try the following:
1 – Try a different browser – the site works the best with Google Chrome, but other browsers that are up to date will work as well.
2 – Clear the cache of the browser. This is different for every browser, please google how to clear the cache of your particular browser.


If you have only just set up a PayPal account:

PayPal will send you an email saying something like: you need to verify your payment type.

PayPal on their website explains that they will charge $2.00 AUD to your card and this allows PayPal to send you a code on your card statement. The charge will be refunded to your card once the card is confirmed or if the 4-digit code is left unused for 75 days. This may take up to 30 days to appear on the card statement.

The PayPal code is displayed on your card statement next to the charge of $2 AUD. In the item description section, you will see it next to the word “PayPal.” For example, if you see PayPal*1234CODE or PP*1234CODE on your statement, then “1234” is your code. Please allow 2 to 4 business days for the PayPal code to appear on your online card statement. Otherwise, check for the code when you receive your next statement in the mail.

Once you’ve got a code, you verify the credit card in PayPal and can then try to re-activate your SIM card.